Enterprise DHIS2
Premium support that cares about you
Experience priority response, dedicated account management and expert upgrade assistance in a partnership built for your success.
Priority response
When you need help you should not have to wait in line. Our Enterprise premium support puts you at the front of the queue for review and action. Our automated workflow flags your issues to our experienced priority support team, ensuring they are addressed quickly. We keep you informed with proactive communication until your case is solved.
Dedicated contact person
Your DHIS2 environment is unique, and your support should be too. With Enterprise premium support you get a dedicated point of contact who knows your configuration inside and out. Your support requests go directly to your PoC first, ensuring you get timely support from a person who knows the history and context of your project.
Proactive monitoring
BAO Systems monitors your system for performance and stability and fix issues before they show up. We monitor system health including CPU, memory and disk usage, and optimize the application container and database to ensure your system stays responsive. Our team patches your infrastructure regularly to ensure stability and reliability.
Quarterly system report
Stay ahead of potential issues with comprehensive quarterly reports covering system health, uptime, performance metrics and security updates. We go beyond raw metrics by scheduling regular check-ins to review these insights, align with your evolving goals, and identify strategic opportunities for us to optimize your environment.
Version upgrade support
Upgrading DHIS2 versions can be daunting, but we are here to help you and ensure the process goes smoothly.
Upgrade environment
Every year you get a dedicated upgrade environment - a full clone of your production server for safe, realistic testing of major DHIS2 version upgrades.
Personalized upgrade report
A comprehensive report analyzing your current instance against the target version, highlighting compatibility risks, known issues, and essential community intelligence before you start.
Upgrade test plan
A structured test roadmap designed to work seamlessly with your upgrade report, translating technical risks into actionable testing scenarios to inform upgrade decision points.
Partnership for success
With Enterprise premium support from BAO Systems you get priority attention, a dedicated contact person and expert upgrade assistance, all designed to keep your systems performing at their best. It’s not just support, it's a partnership built for your success.
Ready to explore?
Our team of experts is available to provide you with a demo and talk about how we can meet your needs.